LIVE LEARNING AND SUPPORT

Customer Learning Hub

Everything you need to learn, use, and get more value from Motivity!

Great software deserves great support

Every week, you can join live sessions designed to help your team learn faster, ask questions, and apply Motivity to real-world scenarios.
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OFFICE HOURS

Learn from our experts

Meet directly with our Customer Success team in 1:1 or small-group sessions to get answers, guidance, and hands-on help across Motivity.
Join office hours, any day of the week    ➜
ESSENTIALS SERIES

Learn by role

Learning paths built around how different members of your team use Motivity day to day. These sessions are ideal for anyone who is new to Motivity or needs a refresher.
Clinical Teams (BCBAs & Supervisors)
“Clinical Essentials” provides an overview of the core clinical tools Motivity offers so you can confidently design and manage client goals.
Front-Line Staff (RBTs)
“Frontline Essentials” covers the day-to-day basics: collecting data, creating and revising session notes, and building confidence with the tools you’ll use most.
Operations Teams
“PM Essentials” covers the fundamentals of managing authorizations and scheduling within Motivity.
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CUSTOMER MASTERCLASSES

Learn from other users

Looking for real-world experience? These sessions are led by customers who share how their practices use Motivity, including the workflows they've built, lessons they've learned, and practical tips you can apply right away.
View upcoming (or on demand) Masterclasses    ➜
SPECIAL SERIES

Learn what’s new

Every month, we share what we’ve been building, learning, and exploring—from new features to new research and everything in between. These special sessions are your chance to stay connected to what’s happening across Motivity and the community around it.
View upcoming (or on demand) sessions    ➜
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Short on time? We’ve got you!

We’ve created quick, bite-sized tutorial videos that show you exactly how to use key features, so you can get what you need and get back to your day.

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Contract management
Add your facility NPI and Medicaid ID
Learn how to input site identifiers for Medicaid contracts to ensure correct claim form population.
Billing
Print patient paper statement reports
Learn how to generate billing summaries for caregivers to facilitate their HSA reimbursement.
Contract management
Edit modifiers
How to edit and add new modifiers into existing payer contracts.
Program management
Set up global parameters
Learn how to create linked organization-wide rules for efficient program building.
Program management
Set up local parameters
Learn how to link program sections to rules and content for faster, synchronized updates.
Program management
Manually transition targets to another phase
Discover how to manually move targets (individually or in bulk) to another phase.
Program management
Set up concurrency
Learn how to manage the number of simultaneous targets and folders available during data collection.